SUPPORTING THE ELDERLY, VULNERABLE AND CARERS OF LOVED ONES
ACROSS THE COUNTY OF ESSEX
Registered charity no. 1203040
Our Story
How Essex Home Help Service Began
Essex Home Help Service began in 2020, during the uncertainty of the Covid-19 pandemic, following the closure of Age UK Essex, where we had worked for over 20 years.
After dedicating so many years to supporting older people and vulnerable members of our community, we knew we weren’t ready to walk away from something we cared so deeply about. We had seen first-hand just how important practical help, companionship and reliable support could be, and we knew that so many people still needed us.
So, with a wealth of experience, a shared passion and a determination to continue making a difference, we took a leap of faith and established Essex Home Help Service as a limited company.
What started as a small organisation with a big heart has grown into something we are incredibly proud of. In 2023, we became a registered charity, allowing us to build on those original foundations and reach even more people across Essex.
From day one, our values have remained the same: kindness, compassion, trust and a genuine commitment to putting people first.
We believe in familiar faces, meaningful relationships and going that extra mile. We believe in never walking away when someone needs us and in treating every person we support with the dignity, respect and care they deserve.
Today, those original values remain at the heart of everything we do.
Because Essex Home Help Service was never just about providing help around the home. It was about making a difference to people’s lives.
And that’s where our story began.
Supporting the older and vulnerable people of Essex.
Registered charity no. 1203040
Who we Support
Our Home Help Service meets the needs of the older, vulnerable and carers of loved ones throughout the county of Essex.
Accepting you need help can be a difficult decision but with our experience in the Home Help industry we have witnessed the positive impact that a Home Help can bring to you and peace of mind for your loved ones especially with our NO WALK AWAY POLICY.
Having a Home Help can mean that when loved ones visit they can spend quality time with you safely in the knowledge that all of your domestic needs have been met to enable them to relax with you during their visit.
Our Services
We offer a range of services from housework, shopping and sitting/companionship and also a free telephone befriending service.
What makes us different
OUR PROMISE
Our No Walk Away Policy
Our No Walk Away Policy ensures if one of our clients fails to answer the door or telephone our fully trained Home Help staff will follow our emergency procedure and not leave until we know our client is safe.
Continuity
We understand the importance of continuity and therefore we ensure that you have the same Home Help at the same time and day each week.
* Cover is offered, where possible, if your usual Home Help is unable to visit for any reason.
No Contract
We do not ask our clients to sign a contract and our services are a minimum of 1 hour weekly.
Our aim
Our aim is to deliver a high quality service at the lowest possible price.
Dignity and Respect
Our services are delivered with Dignity and Respect at all times because we care about our clients and their loved ones.
Essex Home Help Service is not a Care Agency but a charity, and it is not a cleaning company either.
A local
Essex charity
Registered charity no. 1203040, here for people across Essex.
Recognised by the Alzheimer’s Society
Awarded the Inclusive Dementia Communities award for making a difference in Essex.
Helping to combat loneliness and isolation in Essex
Our free telephone befriending service is supported by the National Lottery Community Fund.